I don't yet have a PocketPC, how can I tell what the software is like to use? The PC version has a very similar interface to the PocketPC, so take a look at this - but instead of clicking with the mouse, you tap the stylus on the screen. There are features in the PC version that are not available on the PocketPC, in particular Printed Match Reports, and the ability to open multiple windows to compare matches. Which PocketPC do you recommend to run ProTracker Tennis? There are many good brands of PocketPC on sale in computer stores or on the web that can be used. You don't need a top of the range machine for ProTracker Tennis - it needs to have Windows Mobile 2003 SE or 5.0 and it should have a 200MHz or higher processor and 64Mb of memory. It must have a touch-sensitive rectangular screen (not square) of 240x320 or 480x640 resolution. You don't need Wireless LAN or Bluetooth, but many devices have these bundled. I've placed an order for the software - how long will I it be before I can use it? If you paid by Credit Card, you should have been presented with your Activation Key and Registration information immediately after ordering - this information will also be e-mailed to you. The e-mail may take a couple of hours to arrive. Once you have the details you can activate the software and you're away. If you paid by Bank Wire Transfer you will have to wait a day or two before the your Activation Key is e-mailed to you. I've bought ProTracker Tennis but I cant activate it on the PocketPC with the key? The most likely reason for this is that the registration name you used when placing your order does not exactly match the Owner name on your PocketPC. If the registered name appears blank on the Help > About form, it is because the Owner Name on the PocketPC has not been set up. To do this, exit ProTracker Tennis and tap on the Owner text on the Windows Today screen, and key in your name there. Then re-start ProTracker Tennis and you should see your name and be able to enter the key. When trying to install ProTracker Tennis on the PocketPC the message "PTTSetup' is not a valid Pocket PC application. is displayed" . The file (PTTSetp.exe) needs to be run on the PC, not the PocketPC. Make sure the device is Sync'd with ActiveSync before running it on your PC - the software will then be installed on the PocketPC. When installing ProTracker Tennis it says "ActiveSync not found on this computer"? This will happen if you try to run the PocketPC exe installation file (PTTSetp.exe) on a PC that is not setup to link to a PocketPC - make sure you install the PC version, or 'Sync' your PocketPC before installing the PocketPC version. When installing ProTracker Tennis it just shows me a list of 12 files instead of installing. This will happen if you try to run the PocketPC cab installation file (ProTrackerTennis.CAB) on a PC instead of a PocketPC. To move the file, 'Sync' your PocketPC and use the Windows Explorer to drag and drop the file to the My Documents folder on the device. Then Tap using the File Explorer on the device to install the software. After installing ProTracker Tennis on the PocketPC
when I run it I get the message "Cannot find 'ProTracker Tennis' (or one
of its components). Make sure the path and filename are correct and all the
required libraries are available." or "ProTracker Tennis Requires the installation of netcf.core.ppc3.arm.cab for it to run properly. Install the Cab file before running the application" This means that your PocketPC does not have the Microsoft .NET Compact
Framework - this program is needed to run ProTracker Tennis. You can download it from Microsoft here: Microsoft .NET
Compact Framework With the PC version the Setup reports the message "This setup requires
the .NET Framework version 1.1.4322. Please install the .NET Framework and
run this setup again. The .NET Framework can be obtained from the web. Would
you like to do this now?" This means that the PC does not have the required Microsoft .NET
Framework installed. Download it as prompted, or from the link below, and install it before running
the ProTracker Tennis setup again. Microsoft .NET Framework 1.1 On Windows Vista ProTracker crashes when a shot menu is 'Auto-Tapped'. This is caused by a fault in the Microsoft .NET Framework, please download and install the following: Microsoft .NET Framework 1.1 SP1 Microsoft .NET Framework 1.1 SP1 SendKeys Update On the PocketPC the virtual keyboard (or other input panel) is not
displayed when adding a comment.
You do not have the latest version of the Microsoft .NET Compact
Framework - you need version 1.0 SP2 or later for this to work. Also, on
certain PocketPCs you may need to tap the "Add Comment" option twice. Do I have the latest version? Please check the version history summary here. |